Sell, collect, and operate with more control than Mercately

whapi.chat covers what you expect from a conversational CRM (AI, funnels, campaigns, PDF quotes, digital payments) and goes further: Whapibot with RAG and rules per stage, TikTok Business, web widget, SMTP/IMAP email, Collections, Logistics, and AI that analyzes audio, images, videos, and documents, from $99/mo with 8 agents.

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More features, less cost

Pro $99/mo vs Scale IA $250/mo: more team, more control and $151 less in base fee

Mercately Scale IA costs $250/mo with 10 users, 1,000 AI conversations, and $0.35 per extra conversation, plus charges per user, funnel, or chatbot. The whapi.chat Pro plan costs $99/mo with 8 agents, up to 3 connections per channel, AI with real actions in the CRM, Twilio with AI summary, debtor projections at 3, 6, and 12 months, plus Collections, Logistics, SMTP/IMAP email, and TikTok Business.

  • AI with CRM actions
  • Twilio + AI summary
  • 3/6/12 month projection
  • $99 vs $250/mo
AI with CRM actions
Twilio + AI summary
3/6/12 month projection
$99 vs $250/mo
Included in whapi.chat

What Mercately does not solve and whapi.chat does

Mercately is focused on selling via WhatsApp, Instagram, and Facebook with AI. When you need to scale channels, control AI, and close the full commercial cycle, these gaps appear with no equivalent on its platform.

No TikTok Business or web widget as native channels in the same inbox

AI measured by conversations with extra charge ($0.35 each on Scale IA), no permanent wallet

No hierarchical rules per funnel or documented real actions in the CRM

No Collections module with installment calendar and debtor history

No Logistics Kanban, SMTP/IMAP email, or quote→collection funnel dashboard

Operational shift

What changes when you switch to whapi.chat

Browse each difference and see how whapi.chat turns the alternative's limitations into a more complete operation from one panel.

Use the controls or swipe to explore each key difference.

From a chatbot with the same logic for the entire funnel

to different rules per funnel, stage, and step

Before with Mercately

MIA replies with brand tone, but qualifying, quoting, and following up share the same behavior.

After with whapi.chat

Whapibot changes rules by stage: it qualifies, quotes, or escalates to human with pipeline context.

What changes in operations?

AI goes from replying in chat to operating the funnel with logic per stage.

  • Context per stage
  • Fewer errors
  • Predictable pipeline

Full comparison table

49 key features to compare. See how whapi.chat stands out against Mercately.

Feature whapi.chat Mercately
Channels and connectivity Conversation sources and payments connected to the inbox
WhatsApp QR / Lite QR code connection without official API Multi-number QR Lite
WhatsApp Business API Official line with Meta templates and metrics Official WABA WABA included
Web widget Embedded chat on your website Native script Web chat
TikTok Business TikTok direct messages routed to the inbox
Instagram, Facebook and Messenger Meta channels unified in one inbox
E-commerce sync Catalog and orders from your online store Shopify / Woo ML catalog
Digital payments Collect with payment gateways from operations Mercado Pago and PayPal Mercado Libre/Pago
Chat and messaging Tools inside the conversation thread
Schedule audio messages Send voice notes at a set date and time Limited
Schedule file sends Scheduled attachments in the thread
Internal notes Private team comments on the chat Limited
Starred messages Flag key messages to revisit later
Multimedia quick replies Shortcuts with text, image, audio, or video Limited
Sales closure Quoting, catalog, and sale tracking
PDF quotes Generate and send quotes without leaving chat
Product catalog Products with pricing in the sales thread
Quotes with calendar Schedule quote delivery or follow-up Limited
Lead → sale traceability Contact history through to closed deal Limited
Send location Share a map pin in the conversation
Finance and collections Installments, debtors, and revenue projection
Payment calendar Due dates and installments in calendar view Pro plan Limited
Debtor history Delinquency record per customer
Income vs debt Collected vs outstanding balance by period Limited
Cash flow projection Revenue estimate at 3, 6, and 12 months Custom
Sales performance Sales metrics and team performance Top products
Integrated email SMTP/IMAP and email automation
SMTP / IMAP email Email inbox integrated with CRM
Compose email from chat Send email without switching screens
Organization and scheduling Appointments, reminders, and tasks
Appointments and calendar Meeting calendar linked to the lead Limited
Automatic reminders Appointment or follow-up alerts via WhatsApp Limited
Tasks To-dos assigned per agent or lead Limited
Marketing and campaigns Bulk sends and anti-block intervals
Bulk campaigns Scheduled sends to contact lists WhatsApp only WhatsApp
Anti-block intervals Pauses between sends to reduce risk Limited
Artificial intelligence Autopilot, transcription, voice, and analysis
Chat autopilot AI that replies and executes CRM actions Whapibot Pro
Conversation summary Automatic thread synopsis for the agent Limited
Audio transcription Voice notes converted to text All plans Limited
Call transcription and summary Turn VoIP calls into text and summaries for the team
CRM variables for AI Lead context injected into prompts Limited
Sentiment analysis Detect positive, neutral, or negative tone Limited
CRM and team control Pipelines, assignment, permissions, and data
Twilio VoIP Outbound calls with recording
Kanban pipelines Customizable sales funnels
Round robin Automatic assignment across agents Limited
Admin / delete permissions Granular control of deletion and roles Limited
Import / export Contacts and data in CSV or other formats
Next level with whapi.chat Modules and capabilities that take whapi.chat to the next level
AI agent Intelligent assistant integrated into funnel stages Limited
Advanced AI reasoning Chain-of-thought for complex cases Limited
RAG knowledge base Your documents power AI replies Limited
Rules per funnel and stage Different automation per lead phase Limited
Permanent AI credits Wallet balance that does not expire monthly Limited
Unified multi-channel leads One contact, all channels in one thread Limited
Logistics and inventory Stock, shipments, and delivery tracking
Addon marketplace Extra modules enabled from the panel Limited
B2B companies Corporate accounts with multiple contacts

Channels and connectivity

WhatsApp QR / Lite

QR code connection without official API

whapi.chat Included Multi-number QR Lite
Mercately Included

WhatsApp Business API

Official line with Meta templates and metrics

whapi.chat Included Official WABA
Mercately Included WABA included

Web widget

Embedded chat on your website

whapi.chat Included Native script
Mercately Partial Web chat

TikTok Business

TikTok direct messages routed to the inbox

whapi.chat Included
Mercately Not included

Instagram, Facebook and Messenger

Meta channels unified in one inbox

whapi.chat Included
Mercately Included

E-commerce sync

Catalog and orders from your online store

whapi.chat Included Shopify / Woo
Mercately Partial ML catalog

Digital payments

Collect with payment gateways from operations

whapi.chat Included Mercado Pago and PayPal
Mercately Included Mercado Libre/Pago

Chat and messaging

Schedule audio messages

Send voice notes at a set date and time

whapi.chat Included
Mercately Partial Limited

Schedule file sends

Scheduled attachments in the thread

whapi.chat Included
Mercately Included

Internal notes

Private team comments on the chat

whapi.chat Included
Mercately Partial Limited

Starred messages

Flag key messages to revisit later

whapi.chat Included
Mercately Not included

Multimedia quick replies

Shortcuts with text, image, audio, or video

whapi.chat Included
Mercately Partial Limited

Sales closure

PDF quotes

Generate and send quotes without leaving chat

whapi.chat Included
Mercately Included

Product catalog

Products with pricing in the sales thread

whapi.chat Included
Mercately Included

Quotes with calendar

Schedule quote delivery or follow-up

whapi.chat Included
Mercately Partial Limited

Lead → sale traceability

Contact history through to closed deal

whapi.chat Included
Mercately Partial Limited

Send location

Share a map pin in the conversation

whapi.chat Included
Mercately Not included

Finance and collections

Payment calendar

Due dates and installments in calendar view

whapi.chat Included Pro plan
Mercately Partial Limited

Debtor history

Delinquency record per customer

whapi.chat Included
Mercately Not included

Income vs debt

Collected vs outstanding balance by period

whapi.chat Included
Mercately Partial Limited

Cash flow projection

Revenue estimate at 3, 6, and 12 months

whapi.chat Included Custom
Mercately Not included

Sales performance

Sales metrics and team performance

whapi.chat Included
Mercately Partial Top products

Integrated email

SMTP / IMAP email

Email inbox integrated with CRM

whapi.chat Included
Mercately Not included

Compose email from chat

Send email without switching screens

whapi.chat Included
Mercately Not included

Organization and scheduling

Appointments and calendar

Meeting calendar linked to the lead

whapi.chat Included
Mercately Partial Limited

Automatic reminders

Appointment or follow-up alerts via WhatsApp

whapi.chat Included
Mercately Partial Limited

Tasks

To-dos assigned per agent or lead

whapi.chat Included
Mercately Partial Limited

Marketing and campaigns

Bulk campaigns

Scheduled sends to contact lists

whapi.chat Included WhatsApp only
Mercately Included WhatsApp

Anti-block intervals

Pauses between sends to reduce risk

whapi.chat Included
Mercately Partial Limited

Artificial intelligence

Chat autopilot

AI that replies and executes CRM actions

whapi.chat Included Whapibot Pro
Mercately Included

Conversation summary

Automatic thread synopsis for the agent

whapi.chat Included
Mercately Partial Limited

Audio transcription

Voice notes converted to text

whapi.chat Included All plans
Mercately Partial Limited

Call transcription and summary

Turn VoIP calls into text and summaries for the team

whapi.chat Included
Mercately Not included

CRM variables for AI

Lead context injected into prompts

whapi.chat Included
Mercately Partial Limited

Sentiment analysis

Detect positive, neutral, or negative tone

whapi.chat Included
Mercately Partial Limited

CRM and team control

Twilio VoIP

Outbound calls with recording

whapi.chat Included
Mercately Not included

Kanban pipelines

Customizable sales funnels

whapi.chat Included
Mercately Included

Round robin

Automatic assignment across agents

whapi.chat Included
Mercately Partial Limited

Admin / delete permissions

Granular control of deletion and roles

whapi.chat Included
Mercately Partial Limited

Import / export

Contacts and data in CSV or other formats

whapi.chat Included
Mercately Included

Next level with whapi.chat

AI agent

Intelligent assistant integrated into funnel stages

whapi.chat Included
Mercately Partial Limited

Advanced AI reasoning

Chain-of-thought for complex cases

whapi.chat Included
Mercately Partial Limited

RAG knowledge base

Your documents power AI replies

whapi.chat Included
Mercately Partial Limited

Rules per funnel and stage

Different automation per lead phase

whapi.chat Included
Mercately Partial Limited

Permanent AI credits

Wallet balance that does not expire monthly

whapi.chat Included
Mercately Partial Limited

Unified multi-channel leads

One contact, all channels in one thread

whapi.chat Included
Mercately Partial Limited

Logistics and inventory

Stock, shipments, and delivery tracking

whapi.chat Included
Mercately Not included

Addon marketplace

Extra modules enabled from the panel

whapi.chat Included
Mercately Partial Limited

B2B companies

Corporate accounts with multiple contacts

whapi.chat Included
Mercately Not included
FAQ

Frequently asked questions: whapi.chat vs Mercately

Does whapi.chat also sell on WhatsApp with AI and quotes?

Yes, and with deeper operational capability. whapi.chat includes multi-agent, Kanban funnels, campaigns with up to 5 messages per contact, PDF quotes in chat, catalog, Mercado Pago and PayPal payments, and Lead → Sale tracking. Mercately covers conversational sales with MIA; whapi.chat matches it and adds Whapibot with RAG, funnel dashboard through collection, Collections, Logistics, TikTok Business, and SMTP/IMAP email.

How does Whapibot beat Mercately's AI?

Mercately's MIA serves, recommends products, and closes in chat, with per-conversation extra charge. Whapibot adds RAG with PDFs and documents, rules by funnel/stage/step, AI agent per WhatsApp number, multimedia analysis, active catalog lookup, and on Pro plan, real actions in the CRM and visible reasoning. Credits are managed from the panel and do not expire.

How much do I save compared to Mercately Scale IA?

$151 per month, $1,812 per year in base fee ($250/mo vs $99/mo on monthly payment). That without counting extra AI conversation charges ($0.35 each on Scale IA) or extras per user, funnel, or chatbot. On whapi.chat you add TikTok, web widget, Collections, Logistics, email, and more configurable AI in the same plan.

Save $1,812 per year

Does Mercately no longer cover everything your team needs to operate?

Switch to whapi.chat Pro ($99/mo): same AI sales and quotes, plus Whapibot with RAG, TikTok Business, Collections, Logistics, SMTP/IMAP email, and AI credit control, for $151/mo less than Mercately Scale IA.

See my estimated savings View plans and pricing