AI included without an OpenAI account or separate tokens

Whaticket requires you to manage your own OpenAI account, API key, and pay tokens directly to OpenAI. With whapi.chat, AI comes in the plan: top up credits from the panel, see exactly what consumes them, and you do not depend on any external platform.

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Real cost of AI

Whaticket at $49/mo is more expensive than it looks

Whaticket AI is not included. To use it, you create an OpenAI account, configure your API key, and pay tokens there directly: $20 to $50 extra per month depending on volume. Real cost: $69–$99/mo for 3 users without PDF quotes, without native transcription, and with web widget at +$20/mo. whapi.chat starts at $49/mo with 3 agents, AI included, PDF quotes, and audio transcription. On Pro ($99/mo) the web widget is unlimited.

  • AI without OpenAI
  • PDF quotes included
  • Native transcription
  • 3 agents for $49/mo
AI without OpenAI
PDF quotes included
Native transcription
3 agents for $49/mo
Requires external tool

What teams on Whaticket solve with external tools

Whaticket is built around centralizing conversations. But when the team needs more than that, these friction points appear with no solution inside the plan.

OpenAI API key required. AI does not work without separate setup

Web widget costs $20/mo extra. Not included in any plan

No native audio transcription in the panel

No analysis of images or documents sent via WhatsApp

No Logistics module or shipment tracking

Operational shift

What changes when you switch to whapi.chat

Browse each difference and see how whapi.chat turns the alternative's limitations into a more complete operation from one panel.

Use the controls or swipe to explore each key difference.

From AI that only replies with text

to AI that executes actions in your CRM

Before with Whaticket

The bot replies, but every stage change, assignment, or update is done by a human elsewhere.

After with whapi.chat

AI moves leads, assigns agents, and updates the CRM while the conversation continues on WhatsApp.

What changes in operations?

Fewer jumps between chat and panel: operational closure happens in the same thread where the sale started.

  • Less manual work
  • Faster response
  • CRM always up to date

Full comparison table

49 key features to compare. See how whapi.chat stands out against Whaticket.

Feature whapi.chat Whaticket
Channels and connectivity Conversation sources and payments connected to the inbox
WhatsApp QR / Lite QR code connection without official API Multi-number QR Lite Multi-session
WhatsApp Business API Official line with Meta templates and metrics Official WABA With setup
Web widget Embedded chat on your website Native script Basic
TikTok Business TikTok direct messages routed to the inbox
Instagram, Facebook and Messenger Meta channels unified in one inbox
E-commerce sync Catalog and orders from your online store Shopify / Woo
Digital payments Collect with payment gateways from operations Mercado Pago and PayPal
Chat and messaging Tools inside the conversation thread
Schedule audio messages Send voice notes at a set date and time Limited
Schedule file sends Scheduled attachments in the thread
Internal notes Private team comments on the chat Limited
Starred messages Flag key messages to revisit later
Multimedia quick replies Shortcuts with text, image, audio, or video Limited
Sales closure Quoting, catalog, and sale tracking
PDF quotes Generate and send quotes without leaving chat Limited
Product catalog Products with pricing in the sales thread Limited
Quotes with calendar Schedule quote delivery or follow-up
Lead → sale traceability Contact history through to closed deal Limited
Send location Share a map pin in the conversation Limited
Finance and collections Installments, debtors, and revenue projection
Payment calendar Due dates and installments in calendar view Pro plan
Debtor history Delinquency record per customer
Income vs debt Collected vs outstanding balance by period
Cash flow projection Revenue estimate at 3, 6, and 12 months Custom
Sales performance Sales metrics and team performance
Integrated email SMTP/IMAP and email automation
SMTP / IMAP email Email inbox integrated with CRM
Compose email from chat Send email without switching screens
Organization and scheduling Appointments, reminders, and tasks
Appointments and calendar Meeting calendar linked to the lead Limited
Automatic reminders Appointment or follow-up alerts via WhatsApp Limited
Tasks To-dos assigned per agent or lead Limited
Marketing and campaigns Bulk sends and anti-block intervals
Bulk campaigns Scheduled sends to contact lists WhatsApp only WhatsApp
Anti-block intervals Pauses between sends to reduce risk Limited
Artificial intelligence Autopilot, transcription, voice, and analysis
Chat autopilot AI that replies and executes CRM actions Whapibot Pro Limited
Conversation summary Automatic thread synopsis for the agent
Audio transcription Voice notes converted to text All plans Limited
Call transcription and summary Turn VoIP calls into text and summaries for the team
CRM variables for AI Lead context injected into prompts Limited
Sentiment analysis Detect positive, neutral, or negative tone
CRM and team control Pipelines, assignment, permissions, and data
Twilio VoIP Outbound calls with recording
Kanban pipelines Customizable sales funnels
Round robin Automatic assignment across agents Limited
Admin / delete permissions Granular control of deletion and roles Limited
Import / export Contacts and data in CSV or other formats
Next level with whapi.chat Modules and capabilities that take whapi.chat to the next level
AI agent Intelligent assistant integrated into funnel stages Limited
Advanced AI reasoning Chain-of-thought for complex cases
RAG knowledge base Your documents power AI replies
Rules per funnel and stage Different automation per lead phase Limited
Permanent AI credits Wallet balance that does not expire monthly Limited
Unified multi-channel leads One contact, all channels in one thread Limited
Logistics and inventory Stock, shipments, and delivery tracking
Addon marketplace Extra modules enabled from the panel
B2B companies Corporate accounts with multiple contacts

Channels and connectivity

WhatsApp QR / Lite

QR code connection without official API

whapi.chat Included Multi-number QR Lite
Whaticket Included Multi-session

WhatsApp Business API

Official line with Meta templates and metrics

whapi.chat Included Official WABA
Whaticket Partial With setup

Web widget

Embedded chat on your website

whapi.chat Included Native script
Whaticket Partial Basic

TikTok Business

TikTok direct messages routed to the inbox

whapi.chat Included
Whaticket Not included

Instagram, Facebook and Messenger

Meta channels unified in one inbox

whapi.chat Included
Whaticket Included

E-commerce sync

Catalog and orders from your online store

whapi.chat Included Shopify / Woo
Whaticket Not included

Digital payments

Collect with payment gateways from operations

whapi.chat Included Mercado Pago and PayPal
Whaticket Not included

Chat and messaging

Schedule audio messages

Send voice notes at a set date and time

whapi.chat Included
Whaticket Partial Limited

Schedule file sends

Scheduled attachments in the thread

whapi.chat Included
Whaticket Included

Internal notes

Private team comments on the chat

whapi.chat Included
Whaticket Partial Limited

Starred messages

Flag key messages to revisit later

whapi.chat Included
Whaticket Not included

Multimedia quick replies

Shortcuts with text, image, audio, or video

whapi.chat Included
Whaticket Partial Limited

Sales closure

PDF quotes

Generate and send quotes without leaving chat

whapi.chat Included
Whaticket Partial Limited

Product catalog

Products with pricing in the sales thread

whapi.chat Included
Whaticket Partial Limited

Quotes with calendar

Schedule quote delivery or follow-up

whapi.chat Included
Whaticket Not included

Lead → sale traceability

Contact history through to closed deal

whapi.chat Included
Whaticket Partial Limited

Send location

Share a map pin in the conversation

whapi.chat Included
Whaticket Partial Limited

Finance and collections

Payment calendar

Due dates and installments in calendar view

whapi.chat Included Pro plan
Whaticket Not included

Debtor history

Delinquency record per customer

whapi.chat Included
Whaticket Not included

Income vs debt

Collected vs outstanding balance by period

whapi.chat Included
Whaticket Not included

Cash flow projection

Revenue estimate at 3, 6, and 12 months

whapi.chat Included Custom
Whaticket Not included

Sales performance

Sales metrics and team performance

whapi.chat Included
Whaticket Not included

Integrated email

SMTP / IMAP email

Email inbox integrated with CRM

whapi.chat Included
Whaticket Not included

Compose email from chat

Send email without switching screens

whapi.chat Included
Whaticket Not included

Organization and scheduling

Appointments and calendar

Meeting calendar linked to the lead

whapi.chat Included
Whaticket Partial Limited

Automatic reminders

Appointment or follow-up alerts via WhatsApp

whapi.chat Included
Whaticket Partial Limited

Tasks

To-dos assigned per agent or lead

whapi.chat Included
Whaticket Partial Limited

Marketing and campaigns

Bulk campaigns

Scheduled sends to contact lists

whapi.chat Included WhatsApp only
Whaticket Included WhatsApp

Anti-block intervals

Pauses between sends to reduce risk

whapi.chat Included
Whaticket Partial Limited

Artificial intelligence

Chat autopilot

AI that replies and executes CRM actions

whapi.chat Included Whapibot Pro
Whaticket Partial Limited

Conversation summary

Automatic thread synopsis for the agent

whapi.chat Included
Whaticket Not included

Audio transcription

Voice notes converted to text

whapi.chat Included All plans
Whaticket Partial Limited

Call transcription and summary

Turn VoIP calls into text and summaries for the team

whapi.chat Included
Whaticket Not included

CRM variables for AI

Lead context injected into prompts

whapi.chat Included
Whaticket Partial Limited

Sentiment analysis

Detect positive, neutral, or negative tone

whapi.chat Included
Whaticket Not included

CRM and team control

Twilio VoIP

Outbound calls with recording

whapi.chat Included
Whaticket Not included

Kanban pipelines

Customizable sales funnels

whapi.chat Included
Whaticket Included

Round robin

Automatic assignment across agents

whapi.chat Included
Whaticket Partial Limited

Admin / delete permissions

Granular control of deletion and roles

whapi.chat Included
Whaticket Partial Limited

Import / export

Contacts and data in CSV or other formats

whapi.chat Included
Whaticket Included

Next level with whapi.chat

AI agent

Intelligent assistant integrated into funnel stages

whapi.chat Included
Whaticket Partial Limited

Advanced AI reasoning

Chain-of-thought for complex cases

whapi.chat Included
Whaticket Not included

RAG knowledge base

Your documents power AI replies

whapi.chat Included
Whaticket Not included

Rules per funnel and stage

Different automation per lead phase

whapi.chat Included
Whaticket Partial Limited

Permanent AI credits

Wallet balance that does not expire monthly

whapi.chat Included
Whaticket Partial Limited

Unified multi-channel leads

One contact, all channels in one thread

whapi.chat Included
Whaticket Partial Limited

Logistics and inventory

Stock, shipments, and delivery tracking

whapi.chat Included
Whaticket Not included

Addon marketplace

Extra modules enabled from the panel

whapi.chat Included
Whaticket Not included

B2B companies

Corporate accounts with multiple contacts

whapi.chat Included
Whaticket Not included
FAQ

Frequently asked questions: whapi.chat vs Whaticket

Whaticket has an open-source version and whapi.chat does not — does that matter?

While Whaticket offers an open-source version to self-host on your servers, that means maintaining infrastructure, patches, and technical support on your own: no included AI, no PDF quotes, and no Collections module. whapi.chat delivers the full operation from the plan: managed AI, transcription, in-chat quotes, and financial closure without depending on OpenAI separately.

How does whapi.chat manage AI credits — do I need to do anything special?

No. AI runs internally and you never interact with OpenAI. You top up credits from your whapi.chat panel, see exactly which event consumed how much (AI messages, transcription, product lookup), and topped-up credits do not expire. They accumulate in your permanent wallet.

Can I migrate my contacts from Whaticket?

Contacts are imported from CSV with preview: you select which to import before confirming. Funnels are recreated in whapi.chat. Previous conversation history stays on Whaticket servers and does not migrate automatically.

No external accounts

Ready for AI included without managing OpenAI?

Switch to a plan where AI, transcription, quotes, and Collections are included. No API keys, no tokens to manage, no surprises at month end.

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