Messaging

Send and receive messages

Learn how to use the whapi.chat inbox to manage incoming and outgoing conversations.

Main inbox

The inbox shows all conversations sorted by recent activity. Each chat includes:

  • Contact name and number
  • Last message and time
  • Assigned tags
  • Responsible agent

Send a message

  1. Select a conversation or start a new one with + New chat.
  2. Type your message in the field at the bottom.
  3. Attach files with the paperclip icon (images, PDF, audio).
  4. Press Enter or the send button.

Incoming messages

Real-time notifications alert assigned agents. If a chat has no agent, it stays in the general queue for any team member to pick up.